Policies

Terms and Conditions

This Client Agreement (“Agreement”) outlines the terms and conditions between Elevated Focus Life Coaching (“the Coach”, “we”, “our”) and the client (“you”, “your”). By booking a coaching session or program, you agree to the following:

1. Services Provided

• The Coach provides professional life coaching sessions designed to support clients in creating meaningful, sustainable change in their personal and professional lives.

• Coaching focuses on clarity, confidence, mindset, and balance. It is not therapy, counselling, or medical advice.

• Sessions are conducted online via video conferencing (e.g., Zoom).

• Coaching may include reflection tools, goal-setting exercises, and mindset frameworks between sessions.

2. Fees and Payment

• Coaching sessions or programs must be paid in full prior to the first session unless otherwise agreed.

• Fees are displayed on the website or confirmed in writing before booking.

• Missed sessions or cancellations made with less than 24 hours’ notice will be charged in full.

• All payments are non-refundable once a session or program has begun.

3. Cancellations and Rescheduling

• Clients must provide a minimum of 24 hours’ notice to reschedule.

• Sessions cancelled within 24 hours or unattended without notice will be forfeited.

• The Coach reserves the right to reschedule sessions in exceptional circumstances with as much notice as possible.

4. Confidentiality and Data Protection

• All information shared during sessions is confidential and protected under the UK GDPR and Data Protection Act 2018.

• Notes are kept securely and are not shared with third parties unless required by law or where a duty of care arises (e.g., risk of harm to self or others).

• Please refer to our Privacy Policy for full details on how data is stored and processed.

5. Responsibilities

The Coach agrees to:

• Provide a professional, supportive, and non-judgmental space for growth.

• Respect your privacy, dignity, and autonomy.

• Offer practical, evidence-based tools and compassionate accountability.

The Client agrees to:

• Attend sessions punctually and engage fully.

• Be open and honest about their goals and challenges.

• Take personal responsibility for applying insights and completing reflective work between sessions.

6. Disclaimer

• Coaching is a collaborative process but does not guarantee results.

• You remain fully responsible for decisions and actions taken during or after coaching.

• The Coach accepts no liability for direct or indirect consequences of actions taken by the client.

7. Termination

• Either party may end the coaching relationship at any time with written notice.

• If inappropriate behaviour or boundary violations occur, the Coach reserves the right to terminate immediately without refund.

• Prepaid sessions not yet used may be refunded at the Coach’s discretion in exceptional circumstances.

8. Governing Law

This Agreement is governed by the laws of England and Wales, and any disputes shall be handled under UK jurisdiction.

Acknowledgment

By proceeding with coaching, you confirm that you have read, understood, and agreed to these terms.


Privacy Policy

1. Introduction

Elevated Focus Life Coaching (“we”, “our”, “us”) is committed to protecting and respecting your privacy.

This Privacy Policy explains how we collect, use, store, and protect your personal information when you engage with our coaching services, website, or any other related communications.

We comply fully with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

By engaging in coaching services, booking a session, or using our website, you consent to the practices described in this policy.

2. Who We Are

Business Name: Elevated Focus Life Coaching

Business Type: Online Life Coaching Services

Email: [email protected]

Data Controller: Charley Ellen

3. Information We Collect

We collect only the information necessary to provide a safe, effective, and personalised coaching service.

We may collect:

• Full name, contact details (email address, phone number, etc.)

• Relevant personal information provided voluntarily during coaching (e.g., goals, challenges, reflections)

• Records of session notes and progress summaries

• Communication data (emails, messages, scheduling information)

• Payment information (processed securely via third-party providers such as PayPal or Stripe -we do not store payment details directly)

• Website analytics data (cookies, traffic logs, and user preferences where consent is given)

4. How We Use Your Data

Your information is used solely to deliver professional coaching services. Specifically, we may use your data to:

• Provide tailored coaching sessions and track your progress

• Communicate regarding appointments, resources, and follow-ups

• Maintain accurate coaching records for continuity of service

• Improve our services through anonymous feedback or insights

• Fulfil any legal or regulatory obligations

We will never sell, share, or rent your data to third parties.

5. Legal Basis for Processing

We process your data under the following lawful bases:

• Contractual necessity: to provide coaching services you have purchased or requested.

• Legitimate interests: to maintain communication and improve our services.

• Legal obligation: to comply with UK law (e.g., record-keeping, safeguarding).

• Consent: where you have opted in to receive resources, newsletters, or updates.

You may withdraw consent at any time by contacting us at [email protected].

6. Data Retention

• Personal data is retained for the duration of your coaching relationship.

• After your final session, your data will be stored securely for up to six (6) months.

• After this period, all personal data, notes, and records will be permanently deleted.

• You may request earlier deletion at any time (unless required by law to retain it).

7. Data Storage & Security

We take your privacy seriously.

• All client records are stored on a password-protected, encrypted device.

• Access is restricted solely to the Coach.

• Communications are conducted via secure, encrypted platforms (such as Gmail, Zoom, or Calendly).

• Reasonable technical and organisational measures are in place to protect your data against loss, misuse, or unauthorised access.

8. Confidentiality in Coaching

All information shared in coaching sessions is strictly confidential and will not be shared outside of the coaching relationship except in specific legal or ethical circumstances, including:

• If there is a risk of harm to yourself or another person

• If there is disclosure of intent to commit a crime

• If required by law, court order, or safeguarding obligation

Wherever possible, you will be informed before any disclosure is made.

9. Sharing of Data with Third Parties

We only share limited data with trusted third parties necessary to deliver our services (for example, scheduling software, payment processors, or email providers).

All such third parties comply with GDPR standards and have their own privacy safeguards.

Examples may include:

• Zoom (video conferencing)

• PayPal/Stripe (secure payment processing)

• Google Workspace (email and document storage)

• Calendly or similar (scheduling)

These parties only process your data in accordance with our instructions and for no other purpose.

10. Your Rights Under UK GDPR

You have the following rights concerning your personal data:

• Right to Access – Request a copy of the data we hold about you.

• Right to Rectification – Request correction of inaccurate or incomplete information.

• Right to Erasure – Request that your data be deleted (“the right to be forgotten”).

• Right to Restrict Processing – Request that we limit how your data is used.

• Right to Data Portability – Request a copy of your data in a structured, digital format.

• Right to Object – Object to data processing based on legitimate interests.

To exercise any of these rights, contact [email protected].

Requests will be acknowledged and completed within 30 days in line with GDPR requirements.

11. Cookies & Website Analytics

Our website may use cookies and analytics tools to enhance user experience and understand how visitors interact with the site.

• Cookies are small files stored on your device that help improve functionality.

• You can disable cookies through your browser settings at any time.

• Data collected via analytics is anonymised and never linked to personal information.

12. Children’s Privacy

Our services are designed for adults aged 18 and over.

We do not knowingly collect personal data from minors. If you believe we have inadvertently collected such data, please contact us immediately for deletion.

13. International Data Transfers

As we operate online, your data may be transferred and processed outside the UK (for example, when using cloud-based systems such as Google or Zoom).

All providers we use comply with international data protection standards and ensure your data remains protected.

14. Updates to This Policy

This Privacy Policy may be updated from time to time to ensure continued compliance with legal requirements and best practices.

The latest version will always be available on our website, and clients will be notified of significant changes.

15. Contact Information

For any questions, concerns, or data-related requests, please contact:

Elevated Focus Life Coaching

Email: [email protected]

Data Controller: Charley Ellen